At Invoicer.ai, we are committed to ensuring the satisfaction of our users. Our refund policy is designed to offer flexibility and peace of mind when purchasing our services. Below you will find the terms under which refunds are granted.
Full Refund Within 30 Days
Eligibility: Users are eligible for a full refund within 30 days of their purchase date for any subscription or standalone service purchased through Invoicer.ai. Exclusions and resubscriptions after cancellation are not eligible (see additional terms below).
Process: To initiate a refund, users must contact our support team by following the steps below:
1. Login to your account.
2. Click the chat in the bottom right.
3. Send a message including your account details, invoice number, and reason for the refund.
Timeline: Upon receiving a refund request, our team will review it within 5 business days. If approved, the refund will be processed, and funds will be credited back to the original payment method within 10 business days.
Prorated Refunds After 30 Days
Eligibility: After the initial 30-day full refund period, users are eligible for a prorated refund of their subscription fees based on the remaining time of their subscription. Exclusions and resubscriptions after cancellation are not eligible (see additional terms below).
Calculation: The prorated refund will be calculated by dividing the total cost of the subscription by the number of days in the subscription period, then multiplying by the number of unused days left in the subscription.
Process: Similar to the full refund process, users wishing to request a prorated refund must contact our support team with their account details, invoice number, and reason for the refund request.
Timeline: Prorated refund requests will be reviewed within 5 business days. Approved refunds will be processed and credited back to the original payment method within 10 business days.
Additional Terms
Service Termination: Upon processing a refund, your subscription or access to the service will be terminated immediately.
Exclusions: Refunds may not be available for certain promotional, bundled, or discounted offers. These exclusions will be clearly communicated at the time of purchase.
Resubscription After Cancellation: Users who cancel their subscription and subsequently resubscribe to create an invoice or use the service, and then request a refund, will not be eligible for a refund. This policy is in place to prevent misuse of our refund terms.
Support: Our support team is here to assist with any issues you may encounter.
We encourage users to reach out for assistance before requesting a refund as we may be able to resolve your issue satisfactorily.
Contact Us
Should you have any questions about our refund policy or need assistance with your account, please do not hesitate to contact us using the on-site chat.
Our team is dedicated to ensuring that your experience with Invoicer.ai is positive and rewarding. This policy is intended to provide clear and fair terms for refunds while also ensuring that we can continue to offer a high-quality service to all our users.
We reserve the right to modify or update this refund policy at any time.
